Hotels

Team members that feel happy and secure in their roles are more likely to stick with their employer long term. But how do we create that security for new people joining our team? The onboarding process in your hospitali...

The challenge of retaining staff in the hospitality industry is nothing new, but over the past few years it’s become increasingly difficult to find and recruit quality staff; and so retaining the team members you alread...

In the hospitality industry, having a reliable team that meshes well is key to success. But high staff turnover continues to give operators sleepless nights; so, what can you do to tackle it? If you run a restaurant, ba...

Delivering great customer experience is essential for most businesses, but even more so for those working in the hospitality industry. Exceptional customer experience is something hotel guests have come to expect as sta...

With less than two weeks until hotels can reopen, I caught up with David Scott, CEO at The Hotel Folk, to get an insight into his experience of the last year. We discussed everything from the impact of the three lockdow...