Why your restaurant should be using technology
30 July 2019 - 4 min read
Technology is becoming more and more prevalent in all of our lives but how does it affect the restauranteurs amongst us and why is it important?
Is the time and money associated with investing in tech worth it? In short, yes, absolutely… and here’s a few examples of how it could benefit your business.
Introducing technology to your restaurant business will make life easier for your staff, and as a result improve their happiness.
An example of tech that will help you achieve this is a workforce management system. Not only will it help you as a manager to build rota schedules informed by employee contracts, availability and forecasted demand; those that have been developed as a tool for the employee and the employer will also benefit your staff.
Providing your employees with the option to clock in and out, manage their shifts, request time off or switch shifts all from their phone, gives them the further element of control and visibility that so many desire. When looking to improve employee happiness you can’t go wrong when handing your staff tools to make their jobs easier.
Showing your employees that their happiness is important to you will help strengthen your relationship with them, gain respect and as a result bring benefit to your business.
By reducing staff time spent on admin tasks and consequently freeing up time for more important things; technology can help you increase efficiency considerably. You certainly aren’t limited in terms of options when it comes to solutions that help you do this. To name a few…
- EPOS & Booking systems
A combination of ePOS and a booking system will not only enable you to easily place orders, generate bills, take contactless payments and monitor bookings vs walk-ins; you’ll also have a real-time overview of sales and available produce. Together these solutions will help you improve efficiency, customer service and your reporting.
- Rota scheduling
What do you envisage when you think of your staff rota? So many restauranteurs are still manually building rotas using excel or even just pen and paper which is inefficient and extremely time consuming. The person responsible for building the rota needs to account for numerous factors such as; employee contracted hours, availability, scheduled holiday and forecasted bookings and footfall. Having a system in place to take care of this for you will save you a considerable amount of time and increase the accuracy of your staff schedules.
- Time & attendance
Much like for staff scheduling, many restauranteurs are still taking a very manual approach to monitoring staff time. The time waste here doesn’t come from the actual process of staff clocking in and out. It’s collating the data after, comparing scheduled hours to actual hours and using this data to then inform payroll.
- Implementing a way for staff to clock in and out digitally, via facial recognition, location or a unique pin, will both eliminate the risk of buddy clocking and allow you to capture accurate data on hours worked. This data can then be pulled into payroll and ensure wages are calculated correctly.
Using a payroll system to generate payslips and pay wages will certainly save time for your finance team, but the potential benefits don’t stop there. Ensuring your payroll system speaks to your workforce management and HR systems means you can feed in data on things such as employee hours and contracts. This can then be combined with data on tax codes, pension schemes and student loans; ensuring you consistently deliver perfect payroll and without the added time or effort.
Perfect customer experience
Investing in tech doesn’t just benefit the people within your business. Implementing the right tech will help you provide your customers with the very best experience; giving them reason to come back time and time again.
Evidence of where technology has influenced the consumers decision to become a returning customer was the introduction of WiFi. In fact, a recent study found that nearly two-thirds of customers were more likely to re-visit a bar or restaurant if they were able to access WiFi. What was once a ‘nice to have’ is now very much a ‘must have’.
A few years on and with ongoing developments in restaurant technology, there is much more to consider than just WiFi. Enabling visitors to make reservations online, cashless payments and, if your going for the self-serve approach, place orders from their table via mobile or tablet can be a huge selling point.
Put yourself in their shoes. Be it a practicality or a gimmick, consider what you would want to see from your favourite restaurant.
And that’s a wrap…
Whilst there are many benefits to implementing new technology, make sure you take time to establish what works for you. Not all businesses are the same of course, so make sure you consider all options before implementing new solutions. Although the initial investment may seem daunting you can be sure to see the benefits in the long term.
If you would like more information on how Rotaready’s rota scheduling, time & attendance and payroll offering can help you increase efficiency and make more time for what matters most then email us at firstname.lastname@example.org, drop us a message via live chat or browse our website for more information.
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