15 November 2023 - 3 min read
Megan Lipscombe
Head of Marketing
With the Festive Season upon us, the next few weeks are set to be busy for hospitality businesses. But January is also looming and what is already a typically quiet month, is set to be even quieter with the increase in the cost of living. So how can you encourage reservations and increase footfall in 2024? Here we discuss a few ideas…
It’s likely that you’ll see a big increase in covers during December, so make sure you capitalise on those opportunities. Whilst people are in your pub, bar or restaurant you have a captive audience, so think about how you can encourage them to make a return visit in the new year. For example, if you’re doing Christmas dinners you include a series of vouchers in the Christmas crackers, containing offers for the new year. You could offer things such as a free starter or drink with every meal or 10% off when you spend a certain amount. Of course the offer has to work for you, but fortunately there are many approaches you can take.
To expand on the offers mentioned above… If people are looking to dine out in the new year, it’s likely they’re going to be on the lookout for deals that’ll help them reduce the amount they’ll spend. So, generally consider offers that’ll help reduce costs for your customers without having too much of an impact on the profit you’re making. What’s important here is to limit the amount of time that the offer is available. If you want customers to visit in January then make sure any offers you have in place have an expiry date. Here are a few ideas for what you could offer ‘in January’:
Another way you can encourage return custom is through loyalty schemes. In other words, reward each visit or purchase made by a customer. A well-known way of doing this is by ‘stamp collection’, but there are also reservation/booking systems, such as Access Collins, that enable customers to collect rewards every time they make a booking or purchase with you. If your customers are aware of the schemes you have in place, they will be aware of the option to redeem these rewards at a time when money may be tighter than usual. And with 82% of companies agreeing that retention is cheaper than acquisition, it’s a cost effective approach for your business too.
Hosting something ‘a little different’ could be a good way of attracting customers to your pub bar or restaurant during January. Think music, bingo or quiz nights. Or try something more tailored to January itself, such as a tasting session that compares no and low-alcohol drinks to the originals.
Another way you could help reduce costs for your customers is by allowing them to bring their own booze when they dine with you. Whilst you’re unlikely to want to offer this daily, you might want to consider a weekly or monthly offer on one of your quieter days.
No matter the time of year, if you want your customers to make a return visit then you remain front of mind. Use marketing channels such as email and social media to nurture the relationships you already have. Relating to January specifically, you could use these channels to promote any offers or events you’ll be running and make your customers aware of any loyalty discounts they may have. If you’re looking to use email, remember that first email is key! 8 out of 10 people open a welcome email, that’s 4 times as many opens as any other email type!
We hope this has helped you with your planning for the new year! If you have found anything else has helped you drive customers to eat and drink with you at what are typically quieter times, and would like to share this advice, then please let us know at comms@rotaready.com!
For more tips and tricks on how to ensure a successful 2024, check out the recent webinar we did on Revenue Boosting Tips for 2024
23 November 2023
How hospitality businesses train their teams and prepare & issue staff rotas, aren’t areas you would immediately associate with increased revenue and return on investment. However, if done well, employee training and sc...
03 October 2023
Onboarding is part of every employee’s journey with your company. An important process each new hire must go through. For hospitality businesses, it’s particularly crucial to get this right ahead of an employee’s first...
