Subprocessors

Last updated: 21 May 2018

To support delivery of our Services, Rotaready Ltd (or one of its Affiliates listed below) may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor.

Third Parties

Rotaready currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and SMS notifications. Prior to engaging any third party Subprocessor, Rotaready performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Subprocessors

Rotaready may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Entity Name Subprocessing Activities Entity Country
Amazon Web Services, Inc. Cloud Service Provider United States

Other Subprocessors

Rotaready may use the following Subprocessors to perform other Service functions:

Entity Name Subprocessing Activities Entity Country
Zendesk, Inc. Cloud-based Customer Support Services United States
Intercom, Inc. Cloud-based Customer Support Services United States
Twilio, Inc. Cloud-based SMS Notification Services United States

Rotaready Affiliates

Depending on the geographic location of a Customer or their Authorised Users, and the nature of the Services provided, Rotaready may also engage one or more of the following Affiliates as Subprocessors to deliver some or all of the Services provided to a Customer:

Entity Name Entity Country
Rotaready Ltd United Kingdom

Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.