Subprocessors

Last updated: 1 April 2019

To support delivery of our Services, Rotaready Ltd (or one of its Affiliates listed below) may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the written agreement between Customer and Rotaready (the "Agreement").

Third Parties

Rotaready currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and notifications. Prior to engaging any third party Subprocessor, Rotaready performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Subprocessors

Rotaready may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Entity NameSubprocessing ActivitiesEntity Country
Amazon Web Services, Inc.Cloud Service ProviderUnited States

Other Subprocessors

Rotaready may use the following Subprocessors to perform other Service functions:

Entity NameSubprocessing ActivitiesEntity Country
Zendesk, Inc.Cloud-based Customer Support ServicesUnited States
Intercom, Inc.Cloud-based Customer Support ServicesUnited States
Pusher Ltd.Cloud-based Realtime Notification ServicesUnited Kingdom

Rotaready Affiliates

Depending on the geographic location of a Customer or their Authorised Users, and the nature of the Services provided, Rotaready may also engage one or more of the following Affiliates as Subprocessors to deliver some or all of the Services provided to a Customer:

Entity NameEntity Country
Rotaready LtdUnited Kingdom

Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer's account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.