Hospitality

Customer story

Since getting started with Rotaready, Pizza Pilgrims have been able to better deploy 54 hours every week and achieved an ROI of 485%. Here's how...

19

sites

340

staff

485%

ROI

54 hours

better deployed each week

Pizza Pilgrims

Founded in 2012 by brothers Thom and James Elliot, Pizza Pilgrims started out as a pizza van on Soho's Berwick Street. Now with 19 sites across the country, the brothers' Neapolitan pizza business has become renowned across the UK.

Alongside producing exceptional pizza, ensuring customer happiness has always been a top priority for the business. A big player in making this happen (exceptional pizza aside) has been to make sure the business is run efficiently and that the right people are in the right place and at the right time. Pizza Pilgrims has always understood the importance of tech in achieving this.

In the early years the pizzeria implemented a workforce management solution to help them schedule and manage staff time. But it soon became apparent that the existing platform wasn't advancing in the way Pizza Pilgrims needed it to in order to support their growing business. The dated rota software was rigid, lacked transparency in its calculations, required onerous manual input and human support left much to be desired.

Time for change

So, in May 2020 Pizza Pilgrims set about finding a new and more progressive staff scheduling solution; one that would eradicate all of the frustrations they were currently facing.

After discussing alternatives and seeking recommendations from their casual dining peers, the Pizza Pilgrims team turned to Rotaready to help them take their staff scheduling to the next level.

We were looking for rota software that was user-friendly, cloud-based and gave us transparency over our data. But primarily we needed a solution that was accurate and innovative! One that could grow with our business. Rotaready ticked every box.

Sophie Gilchriest, Finance Director

Onwards and upwards

Within one month of making the decision to move to Rotaready, all 13 of Pizza Pilgrims' sites were up and running with the new rota software. A full migration from Rotaready's predecessor was carefully and diligently completed, including a bespoke configuration, full data import and employee training.

The migration process was brilliant. The team at Rotaready were all over it; swift in answering our questions and resolving any teething issues we had.

Sophie Gilchriest, Finance Director

Pizza Pilgrims have been benefiting from Rotaready's intelligent rota software, across all areas of the business, ever since. Managers love how easy building and sharing rotas has become. Plus the increased visibility and accuracy they now have with their live commercial performance metrics. Life has become easier for those in Head Office too, through the immediate availability of insightful reports and streamlined processes to keep things moving smoothly.

Since getting started with Rotaready, Pizza Pilgrims have opened six new sites and worked closely with the Rotaready team to set up real-time integrations with their EPOS and analytics systems.

Opening new sites and enabling integrations with Rotaready has been effortless, stress free and generally seamless. We're looking forward to integrating Rotaready with our payroll system in the coming months.

Sophie Gilchriest, Finance Director

The stars of the show

Pizza Pilgrims are using the majority of Rotaready's features but everyone has their favourites. Here are the pizzerias' top three things they like about Rotaready...

  1. 1

    The human support

  2. 2

    Transparency and accuracy of data

  3. 3

    Ease and efficiency of rota preparation

"For us, Rotaready's support stands out above everything else. We know we're always speaking to a human being, who will give us an instant response and quick resolution."

Even if something drops off my list, the Rotaready team follow-up to make sure my issue has been resolved. The level of support is truly brilliant!

Sophie Gilchriest, Finance Director

What's next?

Next on the agenda for Pizza Pilgrims is to explore an integration with their applicant tracking software to further automate the onboarding of new joiners.

Rotaready's customer success team will also continue to work closely with Pizza Pilgrims to ensure they're leveraging all the benefits of the platform, while feeding back to the engineering team to ensure the product remains as customer-centric as possible.

One of the things we love about Rotaready is that the team is genuinely improving the product all the time. It's so refreshing to work with a software company that's proactive rather than reactive.

Sophie Gilchriest, Finance Director

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