Commture 365 - an EE franchise

Commture 365 is one of EE's largest franchisees, with 14 stores across the West Midlands, Northamptonshire and the North West.

Back when they had just 2 stores, Commture 365 selected a staff scheduling solution which the team used for 5 years. However the system wasn't scalable, and as the business expanded it became more and more apparent that it was no longer fit for purpose. So in February 2020 the team at Commture 365 set about finding a workforce management partner that could grow with the business and help take its staff scheduling to the next level.

The hunt for more than just staff scheduling

The business didn't just want to perfect its employee scheduling, Commture 365 was after a solution that would combine the functionality of the multiple systems they were using across the business at the time.

The dream was to bring HR, staff scheduling, time & attendance and reporting into one system; reducing the duplication of work that came with onboarding new employees and keeping staff records up to date. It needed to be easy for staff to clock in and out too, in order to improve time management and payroll accuracy.

It was imperative that their chosen solution could grow with the business and meet the demands of every stakeholder - from admin and HQ, to sales staff and managers. And, although great software is important, a good relationship with the partner of choice would be instrumental in Commture 365's decision.

A good relationship with our partner of choice was key, and instrumental to our decision. There is no doubt that's what we've got with Rotaready. Our Customer Success Manager and the wider support team answer our questions in minutes rather than days through phone, email and even live chat within Rotaready itself. This made everything from the research and implementation, to the ongoing use of Rotaready, a seamless and stress-free experience.

Tried and tested

Commture 365 knew exactly what they were looking for. After numerous Google searches and some thorough research, they trialled Rotaready in parallel with another popular staff rota system, over a period of two weeks.

The teams rigorously tested all areas of both solutions, to ensure they chose the staff scheduling software that was the right fit for every area of their business. They also challenged how each solution could scale as they grow.

We involved both our HQ and management team in the testing process to ensure we thoroughly tested all areas of the product. Rotaready stood out on all levels. The intuitive UI and extensive range of features combined with the clear flexibility and scalability of the software, left no doubt in our minds that Rotaready was the perfect fit for our retail business.

The team at Commture 365 decided Rotaready was the clear winner and in May 2020 implemented Rotaready across all stores in a single fortnight.

A solution for everyone

Each department is making the most of Rotaready and its extensive range of features, to help make their working lives easier. Building and signing off staff rotas is now easier than ever for management teams and those on the shop floor are loving the visibility and control they have over their holiday and upcoming shifts, thanks to the Rotaready app. Time tracking is consistently accurate as the team uses the Rotaready app to clock in and out, meaning any discrepancies and mistakes in payroll are a distant memory.

There are always challenges along the way when you implement a new solution but the fiercely proactive team at Rotaready were always on hand to help us with any teething issues we had, meaning we could get Rotaready up and running across all 14 stores in just two weeks.

Rotaready will continue to work closely with the team at Commture 365 to ensure they get the very best from its software as the franchise grows.

Rotaready are the perfect example of where quality prevails. They may not have been the most well known or cheapest solution we looked at, but their product and support was consistently impressive. We're already seeing a great return on our investment in Rotaready and are excited to see what comes next on our journey together.